Privacy Policy

Savannah Ashcroft/Epic Dogz, Inc. is committed to ensuring our customers' privacy. Our Privacy & Security Statement describes the information we collect when you visit this web site, as well as why and how we use it. We hope that this statement answers the questions that you may have about our online privacy and security policies.

What information is collected?

When you make a purchase from Savannah Ashcroft/Epic Dogz, Inc., we collect your name, billing address, shipping address, telephone number, e-mail address and credit card information.

When you fill out a survey, participate in a contest, sign up for information or ask to be added to our mailing list online, we collect your name, e-mail address, postal address, phone number and dog's birth month. In addition, we may maintain a record of your purchases from Savannah Ashcroft/EpicDogz.com. We do not knowingly collect information from children under the age of eighteen and we do not knowingly fulfill orders using a parent's credit card.

How is my information used?

When you make a purchase from Savannah Ashcroft/Epic Dogz, Inc., we use the information that you provide to process your order and to answer questions about the status of your order. In addition, we may use information about your product interests to help us improve our online store and your shopping experience.

When you fill out a survey online, we use the information that you provide to learn more about our customers and their preferences and to help us improve our online store and your shopping experience.

When you participate in a contest, sweepstakes or promotion online, we (and other participating companies, if any) may use the information that you provide for such purposes as forwarding information to you about the program and notifying winners, even if you have chosen not to receive e-mail or mail from Savannah Ashcroft/Epic Dogz, Inc. prior to participating in the contest, sweepstakes or promotion. You may choose not to participate in contests, sweepstakes and promotions if you do not wish to receive information from Savannah Ashcroft/Epic Dogz, Inc. or other participating companies.

When you request that your name be added to our mailing list, we use the information that you provide to send you emails and mailings about our products, services and promotions.

Will my information be shared with third parties?

Savannah Ashcroft/Epic Dogz, Inc. does not sell or rent any personal information about our customers to any third party.

Contests, sweepstakes, and other promotional events:

We may, however, share the name, address and/or e-mail address of our customers who have chosen to participate in a contest, sweepstakes, promotion or survey with reputable third parties for the purpose of executing the program. Those third parties may provide services such as mailing information about the contest, sweepstakes, promotion or survey, managing customer information, providing customer service, fulfilling promotional obligations and notifying winners. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail.

We may also share the name, address and/or e-mail address of our customers who have requested that their names be added to our mailing list with reputable third parties for the purpose of executing our mailing list program. Those third parties may provide services such as mailing information about our products and promotions, managing customer information, providing customer service and conducting market research. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail.

In addition, with your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal our customers' personal identity.

How do I remove my information?

If you would prefer not to receive our emails and/or mailings, please follow the removal instructions at the bottom of the next email that you receive from Savannah Ashcroft/EpicDogz.com. You may also contact us as follows:

By Email: info@savannahashcroft.com

By Phone: 866-703-6306

Please include your name and address as it appears on the email or postal mail you received from us and indicate Do not contact me by (email)/(mail). Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.

What are cookies? Does Savannah Ashcroft/EpicDogz.com use cookies?

Cookies are bits of information that are automatically stored on your computer's hard drive to recognize your preferences in order to make shopping easier. Savannah Ashcroft/EpicDogz.com uses cookies to personalize your shopping experience and keep track of your order as you shop in our online store. Your cookie also allows us to recognize you when you return to our site. Cookies do not store any personally identifiable information, such as your name, address or any financial information.

You can refuse cookies by turning them off in your internet browser. In order to disable cookies, please consult your browser's help section for instructions.

How does Savannah Ashcroft/EpicDogz.com make sure my order information is secure?

Savannah Ashcroft/Epic Dogz, Inc. has taken measures to protect the security of your online order information. We use SSL (Secure Sockets Layer) technology to keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than Savannah Ashcroft/EpicDogz.com. While we implement the above security measures to protect your information, you should be aware that no data transmitted over the internet can be guaranteed to be 100% secure.

Savannah Ashcroft/EpicDogz.com takes every precaution to protect information you send to us over the Internet. When you submit sensitive information via the website, we protect your information both online and offline. All personal information (such as name, address, credit card number, etc.) entered on our registration and order forms is transmitted in an encrypted form for your safety. All transactions are kept secure when you use Netscape Navigator 6.0+, Microsoft Internet Explorer 5.0+ or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically scramble personal information so it remains safe as it travels the Internet.

While we use SSL encryption to protect sensitive information online, we also do everything within our power to protect your information offline. All of our users' information -- not just the sensitive information mentioned above -- is protected by physical security measures and managerial controls to safeguard and secure the information we collect.

Does Savannah Ashcroft/EpicDogz.com link to other sites?

Links may be established from this site to external web sites operated by third parties. Linking to any external web site is at your own risk. Savannah Ashcroft/Epic Dogz, Inc. makes no warranties or representations about any third party web sites and is not responsible or liable for such web sites, their content, products, or other materials on or available from them. Those web sites have their own privacy and security policies that you should review. Savannah Ashcroft/Epic Dogz, Inc. has no responsibility for those linked web sites and just provides links for information and convenience. It is not our policy to endorse those other web sites.

What if there are changes to this statement?

Savannah Ashcroft/Epic Dogz, Inc. may update this statement from time to time. When we make changes, we will post them here. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes to these policies.